Widerrufsrecht

1.RETURNS . We allow returns for refund only. We do not allow exchanges. For items purchased online, returns are accepted within 14 days of the delivery date. To initiate a return, please contact us at Info@nycreamleathers.com to obtain a return authorization. Be sure to include the item's order number and your reason for the return. Returns that are shipped without authorization may not be accepted.

Please allow up to 10 business days for your refund to be processed once we receive your return.

  1. RETURN SHIPPING. Shipping instructions will be included with your return authorization.
  2. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
  3. CONDITION OF ITEMS. Except for items that were damaged when purchased, items may be

"open box" but must be unused, undamaged, and complete with all original packaging.

  1. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
  2. RESTOCKING FEE. Except for items that are returned/exchanged for being damaged or defective, to cover the cost of inspecting, repackaging, and restocking certain items, a restocking fee of 3% (or the maximum amount permitted by law, whichever is less) may be assessed for the following items or types of items: All Leather Jackets. The restocking fee will be deducted from the refund amount, if any, where permitted by state law.

If you have any questions about this return policy, please contact us at Info@nycreamleathers.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nycreamleathers.com